They say their system is too old to efficiently maintain.

For seven years, Avalon Geothermal has provided heating services to some residents near Manzanita Lane, but now it's all coming to an end.

The company is shutting off its heating service to about 75 customers.

"Last Saturday, all my neighbors got notice that they were going to shut down the system, drain it and not turn it back on," said Gregory Cuadra, Avalon customer.

Cuadra bought his home in 2017.

One of the major selling points for this house, was the geothermal.

"It's much cheaper for me to operate," Cuadra said. "It's green, it's good for the environment."

He says this change will cost him about $15,000 to $20,000.

"So, I'd have to put a gas water heater in there to be more efficient, more cost effective," Cuadra said. "It would have to be bigger. I would have to run a new gas line. I have a pool so I would have to start from my house a new gas line for the pool."  

Some other neighbors told us that they had already discontinued the geothermal service.

They said they were saving money doing it that way, but the rate varies for each house depending on square footage and if they have a pool.

With Avalon's agreement with its customers, customers must have a backup heating source.

Cuadra says he will have to pay more to NV Energy and reach out to private contractors.

Avalon sent a letter to residents letting them know that it would be too expensive to restart the system.

They say it would cost $15,000 for every service connection.

Patrick Walsh-Snow, Chief Operating Officer with Cyrq Energy, Owner of Avalon Geothermal, sent us a statement saying in part, "We have spent seven years working to keep the Avalon geothermal heating system operating reliably.  As our customers know, the system has had a challenging history and the > 30-year-old system is simply aging to a point where it can no longer be maintained economically."

Avalon is hosting an informational meeting at the Renaissance Reno Downtown Hotel in the Shore Room.

Residents can voice their concerns and ask questions, October 17 from 5 p.m. to 6 p.m.

The City of Reno was looking into geothermal for the Moana Springs Community Aquatic and Fitness Center but will now rely on plan B with using natural gas resources.