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When you call 9-1-1, it's because you need help now. While you'll probably never see a dispatcher at a scene, you wouldn't received any help without dispatchers taking your calls and relaying information. Of course, the job is a lot more than phone calls.

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Albert and Joan Musalo were married for 53 years, living in their Montreux dream home.  Albert was a 75-year-old retired Pan Am pilot, while Joan was a homemaker that raised the couple's four children.  The Musalos' lives came to an abrupt and tragic end on March 28, 2006.