It seems the skies were a little friendlier last year.
A government report shows consumer complaints against airlines dropped 14% in 2013.
The improvement comes even though about one out of every five flights were late to their destination, similar to previous years.
Frequent flier, Eric Steen, said delays are just a part of life.
"A lot of other passengers complain a lot that there's delays, I just try to stay patient and say if all these jets can land in America safely every day then if there are a few delays, I'm ok with that."
American Eagle was the worst performer in 2013. It's flights arrived as scheduled only 72% of the time.
Express Jet and Frontier had similar results. Hawaiian Airlines was the most reliable company boasting a 93% on time rate. Alaska and Delta came in second and third.
A storm hit the Midwest during the holiday rush, leaving thousands of people stranded at airports.
Airlines also had a tougher time keeping track of luggage.
In 2013, the number of mishandled bags rose slightly.
Written by Jericka Duncan, CBS News
