On Sunday the state of Nevada experienced a state-wide cyberattack which government technology teams described as a "sophisticated ransomware-based cybersecurity attack."

With this realization the teams had followed a set "Cybersecurity Incident Response Plan," which included deliberate actions to isolate and take certain systems offline, which would in turn prevent any further spread of the intrusion.

The Governor's Technology Office could not disclose what data had been breached at a Wednesday press conference, as the investigation is still ongoing.

They did confirm that data had been exfiltrated. Their next steps involve meticulously investigating the cyberattack, as well as ensuring that when they are able to bring certain systems back online, the threat is fully eradicated. 

Many State-Service Directors spoke at the press conference about what they are currently able to offer Nevadans, as well as what they are doing while some services are unavailable. 

Staci Weeks, director of the Nevada Health Authority spoke on access to healthcare, Medicaid, and ensuring communication between customers and health services, 

"While our websites, state systems, and phone lines at our offices for Medicaid and our public employee benefits program are down, I can confirm that the state’s health insurance exchange is fully operational, which includes a functioning website, call center and online portal for members through our outside vendor, GetInsured," said Weeks.

Weeks reminds Nevadans, "For Medicaid members if you are enrolled in one of our four managed care plans, you can directly reach out to your health plan as always. Their phones and systems are unaffected."

She closed by stating that paper applications for Medicaid eligibility are still available. Information on that can be found on our website. 

The Department of Human Services informed that while Access Nevada is down, (which gives Nevadans access to Medicaid, SNAP, TANF and other benefits), information on where to find in-person locations to apply for these can also be found on our website. Division of Social Services managers and supervisors are at nearly every office to take those in person applications. 

Many Nevadans trying to utilize the services of the Department of Motor Vehicles have voiced issues with current systems being down.

Tonya Laney, the Nevada DMV Director stated, "We will be waiving any late fees or penalties that are occurring as a result of the closure. Any expiration dates that fall in the closure window are being programmed to be waived." 

The DMV is also working with customers to reschedule any appointments affected by the outage.

Certain services such as the KnowtoDrive online permit testing, online complaint center, contact center, and Rapid Registration for private party or out-of-state sales are all available. 

As for the Department of Employment, Training, and Rehabilitation, they have a fully operational system which is serving Nevadans.

Claims are being processed, and clients are being paid. To check out your claims the Director, Christopher Sewell advises to use the CSS portal in the new NUI system. 

Despite the recent cyberattack, public services are doing what they can to support Nevadans in difficult times, and state and federal agencies investigating the threat.

We will continue to update you as more information becomes available, and when certain services will be back online.Â